Resume example

Business Analyst resume example

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Anjali Malhotra

Business Analyst · Product Strategy

Summary

Identified a $12M revenue opportunity in the SMB segment and led a roadmap that raised tier adoption 34%. Optimized onboarding, lifting activation 28%.

Experience

Senior Business Analyst · SoftwarePro2021 — Present

Ran cohort analysis + willingness-to-pay survey; premium tier drove $4.2M incremental ARR
Built a Tableau KPI dashboard cutting reporting 6h → 10min
Prioritized 8 features with RICE; 3 hit 2x expected adoption

Business Analyst · InsightCo2019 — 2021

Analyzed 10K support tickets; fixes cut volume 22% and lifted CSAT 3.8 → 4.3
Built SQL health-score reports surfacing $2.1M upsell pipeline

Skills

SQL, Excel (pivot tables, modeling), Tableau/Looker, Requirements gathering, Stakeholder management, Agile/JIRA, RICE prioritization

Education

MBA · B.S. Economics

Why this works

✓Lead with business impact, not process activities.
✓Use data (cohorts, sample sizes, experiment rigor) to build credibility.
✓Show cross-functional influence across eng/product/sales.
✓Name specific analytical techniques (cohort, RFM, RICE).